:root{--bg:#f4f5f7;--card:#fff;--ink:#16202e;--mute:#64707f;--line:#e2e6ec;--brand:#0f766e;--brand-d:#0b5a54;--brand-t:#e3f4f1;--on-brand:#fff;--errbg:#fde8e8;--errink:#7f1d1d;--notebg:#fffbeb;--noteink:#451a03;--noteline:#fcd34d;--err:#b91c1c;--r:12px;--side:#101a26;color-scheme:light}
:root[data-theme=dark]{--bg:#0e141b;--card:#161e28;--ink:#e8edf3;--mute:#92a0b1;--line:#263140;--brand:#2dd4bf;--brand-d:#5eead4;--brand-t:#12302d;--on-brand:#04201d;--errbg:#3b1414;--errink:#fecaca;--notebg:#2a2410;--noteink:#fde68a;--noteline:#6b5a1a;--err:#f87171;color-scheme:dark}
@media(prefers-color-scheme:dark){:root:not([data-theme=light]){--bg:#0e141b;--card:#161e28;--ink:#e8edf3;--mute:#92a0b1;--line:#263140;--brand:#2dd4bf;--brand-d:#5eead4;--brand-t:#12302d;--on-brand:#04201d;--errbg:#3b1414;--errink:#fecaca;--notebg:#2a2410;--noteink:#fde68a;--noteline:#6b5a1a;--err:#f87171;color-scheme:dark}}
*{box-sizing:border-box}html{-webkit-text-size-adjust:100%}
body{margin:0;background:var(--bg);color:var(--ink);font:16px/1.55 Figtree,system-ui,sans-serif}
h1,h2,h3{font-family:'Bricolage Grotesque',Figtree,sans-serif;line-height:1.15;margin:0 0 .6rem;letter-spacing:-.01em}
h1{font-size:2rem}h2{font-size:1.25rem}h3{font-size:1rem}
a{color:var(--brand-d);text-decoration:none}a:hover{text-decoration:underline}
:focus-visible{outline:2px solid var(--brand);outline-offset:2px}
.brand{display:flex;align-items:center;gap:.6rem;font:700 1.1rem 'Bricolage Grotesque',sans-serif;color:inherit}.brand:hover{text-decoration:none}
.dot{width:14px;height:14px;border-radius:4px 50% 50% 50%;background:var(--brand);display:inline-block}
/* public */
.top{display:flex;justify-content:space-between;align-items:center;padding:1rem max(1.25rem,calc((100% - 1000px)/2));background:var(--card);border-bottom:1px solid var(--line);flex-wrap:wrap;gap:.5rem}
.top nav{display:flex;gap:1.4rem}.top nav a{color:var(--ink);font-weight:500}
.wrap{max-width:1000px;margin:0 auto;padding:2rem 1.25rem 4rem}
.hero{padding:2.5rem 0 1.5rem}.hero h1{font-size:clamp(2rem,5vw,3rem);max-width:15ch}.hero p{color:var(--mute);max-width:52ch;font-size:1.1rem}
.grid{display:grid;gap:1rem}.g2{grid-template-columns:repeat(auto-fit,minmax(300px,1fr))}.g3{grid-template-columns:repeat(auto-fit,minmax(200px,1fr))}
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--r);padding:1.25rem}
.card.pad0{padding:0;overflow:hidden}
.muted{color:var(--mute)}small{color:var(--mute)}
/* forms */
label{display:block;font-weight:600;font-size:.9rem;margin:0 0 .3rem}
input,select,textarea{width:100%;font:inherit;color:inherit;background:var(--bg);border:1px solid var(--line);border-radius:8px;padding:.6rem .75rem}
input:focus,select:focus,textarea:focus{outline:2px solid var(--brand);border-color:transparent}
textarea{min-height:140px;resize:vertical}input[type=checkbox]{width:auto}input[type=file]{padding:.45rem}
.f{margin-bottom:1rem}.row{display:grid;gap:1rem;grid-template-columns:repeat(auto-fit,minmax(220px,1fr))}.hp{position:absolute;left:-9999px}
.btn{display:inline-block;background:var(--brand);color:var(--on-brand);border:0;border-radius:8px;padding:.65rem 1.1rem;font:600 .95rem Figtree,sans-serif;cursor:pointer}
.btn:hover{background:var(--brand-d);text-decoration:none;color:var(--on-brand)}.btn.sec{background:transparent;color:var(--ink);border:1px solid var(--line)}.btn.sec:hover{background:var(--brand-t);color:var(--ink)}
.btn.danger{background:var(--err);color:#fff}.btn.sm{padding:.35rem .7rem;font-size:.85rem}
.flash{padding:.8rem 1rem;border-radius:8px;margin-bottom:1.25rem;font-weight:500;background:var(--brand-t);border:1px solid var(--brand)}.flash.err{background:var(--errbg);border-color:var(--err);color:var(--errink)}
/* badges */
.badge{display:inline-block;padding:.12rem .6rem;border-radius:99px;font-size:.78rem;font-weight:600;white-space:nowrap}
.st-new{background:#dbeafe;color:#1e40af}.st-open{background:#e0f2fe;color:#075985}.st-waiting{background:#fef3c7;color:#92400e}.st-resolved{background:#dcfce7;color:#166534}.st-closed{background:#e5e7eb;color:#374151}
.pr-1{background:#e5e7eb;color:#374151}.pr-2{background:#e0f2fe;color:#075985}.pr-3{background:#ffedd5;color:#9a3412}.pr-4{background:#fee2e2;color:#991b1b}
/* tables */
table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:.7rem 1rem;border-bottom:1px solid var(--line);vertical-align:top}
th{font-size:.82rem;color:var(--mute);font-weight:600;background:var(--bg)}tr:last-child td{border-bottom:0}tbody tr:hover{background:var(--brand-t)}
.scroll{overflow-x:auto}
/* conversation */
.msg{border:1px solid var(--line);border-radius:var(--r);padding:1rem 1.2rem;margin-bottom:1rem;background:var(--card)}
.msg.staff{border-left:4px solid var(--brand)}.msg.note{background:var(--notebg);border-color:var(--noteline);color:var(--noteink)}
.msg header{display:flex;justify-content:space-between;gap:1rem;margin-bottom:.5rem;font-size:.9rem;flex-wrap:wrap}
.files{display:flex;gap:.5rem;flex-wrap:wrap;margin-top:.7rem}.file{border:1px solid var(--line);border-radius:8px;padding:.25rem .6rem;font-size:.85rem;background:var(--bg)}
.track{font:700 1.6rem 'Bricolage Grotesque',monospace;letter-spacing:.05em;background:var(--brand-t);border:1px dashed var(--brand);padding:.6rem 1rem;border-radius:10px;display:inline-block}
.kv{display:grid;grid-template-columns:auto 1fr;gap:.35rem 1rem;font-size:.92rem}.kv dt{color:var(--mute)}.kv dd{margin:0}
.pager{display:flex;gap:.4rem;margin-top:1rem;flex-wrap:wrap}.pager a,.pager span{padding:.3rem .7rem;border:1px solid var(--line);border-radius:6px;background:var(--card)}.pager span{background:var(--brand);color:var(--on-brand)}
.toolbar{display:flex;gap:.6rem;flex-wrap:wrap;margin-bottom:1rem}.toolbar>*{width:auto;flex:1 1 150px}.toolbar input[name=q]{flex:2 1 240px}
/* admin */
body.admin{display:grid;grid-template-columns:230px 1fr;min-height:100vh}
body.admin:not(:has(.side)){display:block}
.side{background:var(--side);color:#dbe3ec;padding:1.25rem 1rem;display:flex;flex-direction:column;gap:1.5rem;position:sticky;top:0;height:100vh}
.side .brand{color:#fff}.side nav{display:flex;flex-direction:column;gap:.15rem}
.side nav a{color:#b6c2d0;padding:.5rem .75rem;border-radius:8px;font-weight:500}.side nav a:hover{background:#1b2a3a;text-decoration:none}.side nav a.on{background:var(--brand);color:var(--on-brand)}
.me{margin-top:auto;display:flex;flex-direction:column;gap:.2rem;font-size:.9rem}.me small{color:#8696a8}.me a{color:#8bd9d0}
.content{padding:2rem clamp(1rem,3vw,2.5rem) 4rem;min-width:0}
.pagehead{display:flex;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:1.25rem;flex-wrap:wrap}
.stat{font:700 2.2rem 'Bricolage Grotesque',sans-serif;line-height:1}.stat+div{color:var(--mute);font-size:.9rem;margin-top:.3rem}
.cols{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:1.25rem;align-items:start}
.login{max-width:380px;margin:12vh auto}
@media(max-width:860px){body.admin{display:block}.side{position:static;height:auto;flex-direction:column}.side nav{flex-direction:row;flex-wrap:wrap}.me{margin-top:0}.cols{grid-template-columns:1fr}}
@media(prefers-reduced-motion:no-preference){.btn,.side nav a,tbody tr{transition:background .15s}}

.theme{background:transparent;border:1px solid var(--line);color:inherit;border-radius:8px;width:36px;height:36px;display:grid;place-items:center;cursor:pointer;padding:0}.theme:hover{background:var(--brand-t)}.side .theme{border-color:#2a3a4c;color:#dbe3ec;align-self:flex-start;margin-bottom:.4rem}.side .theme:hover{background:#1b2a3a}.top nav{align-items:center}
:root[data-theme=dark] .st-new{background:#1e3a8a;color:#bfdbfe}:root[data-theme=dark] .st-open{background:#0c4a6e;color:#bae6fd}:root[data-theme=dark] .st-waiting{background:#78350f;color:#fde68a}:root[data-theme=dark] .st-resolved{background:#14532d;color:#bbf7d0}:root[data-theme=dark] .st-closed{background:#374151;color:#e5e7eb}:root[data-theme=dark] .pr-1{background:#374151;color:#e5e7eb}:root[data-theme=dark] .pr-2{background:#0c4a6e;color:#bae6fd}:root[data-theme=dark] .pr-3{background:#7c2d12;color:#fed7aa}:root[data-theme=dark] .pr-4{background:#7f1d1d;color:#fecaca}
@media(prefers-color-scheme:dark){:root:not([data-theme=light]) .st-new{background:#1e3a8a;color:#bfdbfe}:root:not([data-theme=light]) .st-open{background:#0c4a6e;color:#bae6fd}:root:not([data-theme=light]) .st-waiting{background:#78350f;color:#fde68a}:root:not([data-theme=light]) .st-resolved{background:#14532d;color:#bbf7d0}:root:not([data-theme=light]) .st-closed{background:#374151;color:#e5e7eb}:root:not([data-theme=light]) .pr-1{background:#374151;color:#e5e7eb}:root:not([data-theme=light]) .pr-2{background:#0c4a6e;color:#bae6fd}:root:not([data-theme=light]) .pr-3{background:#7c2d12;color:#fed7aa}:root:not([data-theme=light]) .pr-4{background:#7f1d1d;color:#fecaca}}